Privacy Policy

Last Updated: November 12, 2025

Introduction

LongBark (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form
  • Complete our onboarding questionnaire
  • Subscribe to our newsletter
  • Communicate with us via email, phone, or other methods
  • Engage our services

This information may include:

  • Name
  • Email address
  • Phone number
  • Company/organization name
  • Mailing address
  • Project details and requirements
  • Payment information (processed securely by third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited on our site
  • Time and date of visit
  • Time spent on pages

We collect this information through cookies, web beacons, and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Provide services: Deliver the web development, hosting, and support services you request
  • Communication: Respond to your inquiries, send project updates, and provide customer support
  • Billing: Process payments and send invoices
  • Improvement: Analyze website usage to improve our services and user experience
  • Marketing: Send promotional materials, newsletters, or service updates (with your consent)
  • Legal compliance: Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and infrastructure
  • Payment processing (e.g., Stripe, PayPal)
  • Email delivery services
  • Analytics (e.g., Google Analytics)
  • Customer support tools
  • Cloud storage providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If LongBark is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve website performance
  • Analyze traffic patterns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track visits across websites for advertising purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure hosting environments
  • Regular security audits
  • Access controls and authentication
  • Regular backups

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

  • Client project data: Retained for the duration of our business relationship and for a reasonable period thereafter
  • Contact form submissions: Retained until the inquiry is resolved
  • Website analytics: Typically retained for 26 months
  • Financial records: Retained as required by tax and accounting laws

You may request deletion of your personal information at any time, subject to legal and contractual obligations.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your information to another service provider
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at [email protected].

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Email Communications

If you provide your email address, we may send you:

  • Service-related communications (confirmations, invoices, technical notices)
  • Marketing communications (newsletters, promotions, updates)

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any email
  • Contacting us at [email protected]
  • Updating your preferences through your account settings (if applicable)

Please note that you cannot opt out of service-related communications that are necessary for the services you’ve requested.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Legal basis for processing: We process your data based on consent, contractual necessity, legal obligations, or legitimate interests
  • International transfers: We may transfer data outside the EEA with appropriate safeguards
  • Data Protection Officer: For GDPR inquiries, contact [email protected]
  • Supervisory authority: You have the right to lodge a complaint with your local data protection authority

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the “Last Updated” date
  • Sending an email notification (for significant changes)

We encourage you to review this privacy policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

LongBark Email: [email protected] Support: [email protected]

We will respond to your inquiry within a reasonable timeframe.

Summary of Key Points

  • We collect information you provide and automatically through website usage
  • We use information to provide services, communicate, and improve our offerings
  • We do not sell your personal information
  • We share information only with trusted service providers and as required by law
  • We implement security measures to protect your information
  • You have rights to access, correct, delete, and control your information
  • You can opt out of marketing communications at any time
  • We comply with CCPA, GDPR, and other applicable privacy laws

By using our website or services, you acknowledge that you have read and understand this privacy policy.