Frequently Asked Questions

We focus exclusively on individuals, small businesses, nonprofits, and startups who need professional web services without enterprise-level pricing. We believe in transparency, honesty, and empowering our clients to manage their own sites. If a free or lower-cost solution works for you, we'll tell you—even if it means we don't get the project.

Yes! While we're based in Georgia and serve local clients, we work with businesses and organizations nationwide. We conduct virtual meetings and manage projects remotely with the same level of service and attention.

Timeline varies based on project complexity:

• Simple sites (1-5 pages): 2-4 weeks
• Standard business sites (5-10 pages): 4-8 weeks
• Complex sites (e-commerce, custom features): 8-12+ weeks

These timelines assume you have content ready. Delays often occur when waiting for content, images, or client feedback.

Content/Text: Yes, we need you to provide the written content for your website, or we can connect you with professional copywriters for an additional fee.

Images: You can provide your own images, or we can arrange for stock photography or professional photography services. The more materials you provide upfront, the faster and more cost-effective your project will be.

Our managed hosting service is a comprehensive solution that includes:

• Premium hosting infrastructure - Fast, secure, and reliable servers optimized for your website
• Premium plugin licenses - Your proportional share of any premium plugins and tools used on your site
• Monthly support hours - A bucket of support time for bug fixes, troubleshooting, and technical issues that arise
• Automatic backups - Daily automated backups with easy restoration if needed
• Security monitoring - Proactive security scanning and updates to keep your site protected
• Software updates - Regular WordPress core, theme, and plugin updates to ensure compatibility and security
• Uptime monitoring - 24/7 monitoring to ensure your site stays online
• SSL certificate - Secure HTTPS encryption for your website

This all-inclusive approach means you have one predictable monthly fee without surprise charges for hosting, licenses, or routine maintenance.

Managed hosting covers the technical infrastructure and routine maintenance, but does not include:

• Content updates - Adding new pages, blog posts, or significant content changes (though we can handle this for an additional fee or teach you how)
• Design changes - Modifications to your site's appearance or layout
• New features - Adding functionality that wasn't in the original scope
• Marketing services - SEO, social media management, or advertising (available as add-on services)

Yes! You own your website and can host it anywhere you choose. However, please let us know in advance if you plan to move your hosting elsewhere.

Important: If your website uses premium plugins or software that we license on your behalf, you will need to either:

• Pay an annual fee to cover the cost of these premium licenses, or
• Purchase your own licenses directly from the plugin/software providers

We'll provide you with a complete list of any premium plugins or software used in your project.

Yes, we can help you register a domain name or transfer an existing one. We'll guide you through the process and ensure everything is set up correctly.

Our standard support covers minor updates and fixes, including:

• Fixing broken links or technical errors
• Correcting typos and text updates
• Updating contact information (phone numbers, email addresses, hours)
• Publishing blog posts that you've written
• Routine security and software updates
• Troubleshooting technical issues

Not included in standard support:

• Adding new pages or sections
• Redesigning existing pages
• Adding new features or functionality
• Major content rewrites
• Custom development work

Larger changes will require a separate quote. We're always happy to discuss your needs and provide transparent pricing for additional work.

We make it easy to reach us through multiple channels:

• Email: [email protected]
• Phone: Call during business hours (Monday-Friday, 9 AM - 5 PM)
• Text: Send us a text for quick questions
• Support Portal: Submit tickets and track progress online
• Billing Portal: Manage invoices, subscriptions, and payment methods

We typically respond within 24 hours during business days, often sooner.

While our standard business hours are Monday-Friday, 9 AM - 5 PM, you can submit support requests anytime through our support portal or email. For managed hosting clients experiencing critical outages, we monitor systems 24/7 and will address urgent issues promptly.

Yes! We believe in empowering our clients. Every project includes training on how to manage your content. We provide documentation and can offer additional training sessions if needed. Our goal is to make you self-sufficient.

Yes, we typically require a 50% deposit to begin work, with the remaining balance due upon completion. For larger projects, we may break payments into milestones.

We accept:

• Credit/debit cards
• ACH bank transfers
• Checks
• Digital payment platforms (upon request)

For larger projects, we can discuss payment plans or milestone-based billing. Contact us to discuss options for your specific situation.

Never. We provide detailed quotes that break down all costs. Any additional expenses (like stock photos, premium tools, or third-party services) are discussed and approved before purchase.

You do! You own all the content, design, and code we create for you. You'll have full access to all admin accounts, hosting credentials, and source files.

Note: If your site uses premium plugins or software that we license, these licenses remain with LongBark. If you leave our hosting, you'll need to either pay an annual fee for us to maintain these licenses on your behalf, or purchase your own licenses directly.

You're never locked in. If you decide to move your hosting elsewhere or work with a different developer, we'll provide all necessary files, credentials, and assistance to make the transition smooth. We want long-term relationships, but only because you're happy with our service—not because you're trapped.

Premium Plugins/Software: If your site uses premium plugins or software that we license, you'll need to either:

• Pay an annual fee to cover the cost of these licenses, or
• Purchase your own licenses from the providers

We'll provide you with a complete list of all premium components used in your project.

Yes! You have full administrative access. You can make changes yourself, hire another developer, or come back to us when you need help. It's your site.

1. Contact us - Reach out via our contact form, email, or phone
2. Free consultation - We'll discuss your needs, goals, and budget
3. Proposal - We'll provide a detailed quote and timeline
4. Agreement - Once you approve, we'll send a contract and invoice for the deposit
5. Kickoff - We'll schedule a kickoff meeting to gather requirements and begin work

Yes! All initial consultations are free with no obligation. We'll honestly assess your needs and provide recommendations—even if that means suggesting a free or DIY solution.

The more details, the better! Our onboarding form covers all the key questions, or we can discuss over a call. Generally, we need to know:

• Type of website (business, e-commerce, portfolio, etc.)
• Number of pages
• Desired features and functionality
• Content and image availability
• Timeline and budget expectations

That's what we're here for! Many clients aren't sure where to start. We'll ask questions, understand your goals, and recommend the best approach for your situation and budget.